How to cancel your subscription

To cancel, sign in to your Astrollo account, open the Subscription page, select Cancel subscription, and confirm. You keep full access to every paid feature until the end of your current paid period, and no further card charges are made after cancellation. Your charts and data remain untouched.

How to cancel your subscription (numbered steps)

Sign in to your Astrollo account at astrollo.net.
Open the Subscription page from your profile menu (or go to /app/subscription).
At the top you'll see your current plan card with the date your paid period ends.
Scroll below the plan cards to the small Cancel subscription link and click it.
A confirmation dialog appears, listing the features that will pause when the period ends. Choose Stay to keep your plan, or Cancel anyway to continue.
Confirm. You'll see a message that auto-renewal is off and your subscription stays active until the paid period ends.

Note

If the Cancel link isn't showing, auto-renewal may already be off — in that case there's nothing to cancel and your plan simply runs until the period ends.

What happens after you cancel: access until period end, no further charges

Cancelling turns off auto-renewal — it does not cut your access off immediately. Specifically:

Your card is never charged again for this plan.
You keep full access to all paid features until the end of the period you've already paid for.
On that end date, your account automatically moves to the Free plan.
You can re-subscribe at any time, even after you've dropped to Free.

So if you cancel mid-month, you still enjoy everything you paid for through the last day of the cycle. There is no benefit to waiting until the final day to cancel — you lose nothing by cancelling early.

Your data and charts stay safe

Cancelling only affects billing, never your content. Everything stays in your account:

Your natal charts, saved profiles, and birth data.
Your compatibility history, journal entries, and saved readings.
Your AI chat conversations and past interpretations.

If you re-subscribe later, it's all exactly where you left it. You remain in control of your personal data at all times. Under data-protection laws such as the GDPR, Brazil's LGPD, and Mexico's LFPDPPP, you can request access to, export, or deletion of your data — write to support@astrollo.net and we'll handle it.

How to resubscribe or change your plan

Changed your mind? You don't have to wait.

Before your period ends: return to the Subscription page and re-activate the same plan to keep your billing running.
After you've moved to Free: subscribe again from the Pricing page — a new billing cycle starts and your plan activates instantly.
Want a different tier instead of cancelling? You can switch plans directly on the Subscription page without cancelling first. See the Pricing page for all available plans.

Billing is handled securely via international card payment. For the current plans and prices in your region, see the Pricing page.

Refunds and getting help

If you cancel shortly after a charge and believe you're owed a refund, contact us at support@astrollo.net — include the email on your account so we can find the payment quickly. We review refund requests fairly and on a case-by-case basis, and we'll always be clear about what we can and can't refund.

A few honest notes so there are no surprises:

Cancelling stops future charges but does not automatically refund the current period — you keep access for what you've already paid.
If a charge looks wrong, or a cancellation didn't go through, reach out and we'll sort it out.

What's next

Prefer to switch tiers rather than cancel? → Pricing
Want to understand billing and renewals? → Billing & payments

Cancel your Astrollo subscription