CONTACT
Contact us
Questions about your birth chart, your account, or a partnership? We read every message and reply within 1–3 business days.
You can reach Astrollo by email at support@astrollo.net for help with your chart, account, billing, or any technical question, and at partners@astrollo.net for collaborations and affiliate inquiries. A team member, not an automated reply, answers every message within one to three business days, in English or Spanish.
Support & general questions
support@astrollo.net
Partnerships & affiliates
partners@astrollo.net
Website
astrollo.net
How to reach us
The fastest way to reach the Astrollo team is by email — write to us at support@astrollo.net and you'll get a reply from a real person, not an automated system. We answer in English and Spanish, usually within one to three business days. For partnership, press, or affiliate questions, use partners@astrollo.net instead.
- General help and account questions: support@astrollo.net
- Billing, plan changes, and refunds: support@astrollo.net
- Partnerships, press, and affiliates: partners@astrollo.net
- Privacy and data requests: support@astrollo.net
What to include
To help us answer on the first reply, please tell us a little about your situation. The more context you give, the faster we can resolve things.
- 1
The email on your account
Use or mention the email address you signed up with so we can locate your account.
- 2
What you were doing
Describe the page or feature involved — a birth chart, a horoscope, compatibility, or billing — and what you expected to happen.
- 3
What went wrong
If something looked off, tell us what you saw. A screenshot helps a lot for technical issues.
Common reasons people write
Most messages fall into a few categories. Here's what we can help with.
- Questions about how a chart, transit, or compatibility result was calculated
- Help signing in, recovering an account, or updating your birth data
- Switching between the free plan and a premium plan, or asking about a charge
- Reporting a bug or something that doesn't look right
- Data and privacy requests, including export or deletion
Response times & expectations
We're a focused team, so we prioritize clear, accurate answers over instant ones. Expect a reply within one to three business days. If your message is about a charge or losing access to your account, flag it in the subject line and we'll move it up the queue.
A note on what we do and don't do: Astrollo is a tool for self-reflection and insight, not fortune-telling. Our team can explain how your chart is built and what a placement traditionally means, but we don't give medical, financial, legal, or psychological advice, and we can't predict specific life events.
Frequently asked questions
What's the best way to contact Astrollo?
Email support@astrollo.net for help with your chart, account, or billing. For partnerships, press, or affiliate inquiries, write to partners@astrollo.net. A real team member replies within one to three business days, in English or Spanish.
How long does it take to get a reply?
Most emails are answered within one to three business days. If your message is about billing or account access, mention that in the subject line so we can prioritize it.
Can support tell me what my chart means?
Yes. We can explain how your chart is calculated and what a placement traditionally signifies. Astrollo is a tool for reflection, so we don't offer medical, financial, legal, or psychological advice, and we don't predict specific events.
How accurate are Astrollo's calculations?
Charts are computed with the Swiss Ephemeris (DE431 data) to 0.001° precision — ten planets plus Chiron and the lunar nodes, twelve house cusps (Placidus by default, with a fallback near the poles), and all aspects. Interpretations are AI-assisted and reviewed by professional astrologers.
I have a privacy or data request. Who do I contact?
Email support@astrollo.net with your request — for example, to export or delete your data. Use the email tied to your account so we can verify and process it.
Have a question?
Send us an email and a real person will get back to you within one to three business days.
Email support